Delete Your Sheon Account

1. About This Page

This page provides an external, publicly accessible way to request deletion of a Sheon account and associated data. Sheon is published under the developer name Ercanbrack Events and operated by ERCANBRACK EVENTS, LLC.

You may use either the in-app path or the email request path. You do not have to reinstall Sheon to submit an email request.

2. Method One: Delete in Sheon

Processing begins after a valid confirmation. If the wording or screen layout changes in a later app version, look for “Delete Account” in the account or privacy settings.

3. Method Two: Request Deletion by Email

If you cannot sign in or cannot reach the in-app deletion control, send a deletion request to our support address. Where possible, write from the email associated with the account.

Send a Sheon deletion request

Use this subject line:

Sheon Account Deletion Request - [Your User ID]

Include only the information needed to find and verify the account:

• your Sheon User ID or profile ID;
• the email address or phone number associated with the account, if applicable;
• your approximate last successful login date; and
• a screenshot of your profile page, if available, with unrelated sensitive details redacted.

Never send your password, complete payment-card information, government identification number, or suspected illegal content. We may ask for limited additional information if reasonably necessary to prevent an unauthorized deletion.

4. Processing Time

• In-app request: the deletion workflow begins immediately after verification and final confirmation.
• Email request: we generally verify and process a complete request within 3–5 business days.

A legally permitted delay may occur when identity cannot be verified, an account is under a security investigation, a valid preservation duty applies, or removal from encrypted backups follows a controlled cycle. We will comply with any shorter mandatory deadline.

5. Information Deleted

Subject to the exceptions below, deletion covers personal data associated with the account in our active systems, including:

• account credentials, profile details, settings, and account identifiers;
• messages, uploaded media, and other User Content that remains under our control;
• device, activity, and advertising data linked to the deleted account;
• reports or support information not required for an ongoing safety or legal purpose; and
• account-bound balances, virtual items, and digital entitlements that are not independently required to be retained.

Deletion cannot erase a copy that another user independently saved or lawfully retained, information you directed us to disclose to an independent third party, or content that has already been de-identified so that it no longer reasonably identifies you.

6. Limited Retention After Deletion

We may retain only the information reasonably necessary for a legitimate and lawful purpose, including:

• transaction, tax, accounting, chargeback, and refund records for the period required by law, which may be up to seven years in some jurisdictions;
• fraud-prevention, security, abuse, child-safety, enforcement, and dispute records for the period reasonably needed to protect users and the Services;
• records covered by valid legal process, litigation hold, or mandatory reporting duty; and
• isolated backup copies until overwritten under the applicable backup schedule.

Retained data is access-restricted and is not used for unrelated advertising or ordinary product personalization.

7. Google Play Purchases

Deleting a Sheon account does not automatically reverse or refund a completed Google Play purchase. It may permanently remove access to unused account-bound credits or digital items. Refund eligibility is determined under Google Play rules, applicable law, and the purchase terms shown at checkout.

If a future purchase is expressly identified as a recurring subscription, deleting Sheon or your Sheon account may not cancel billing through Google Play. You must also cancel that subscription in Google Play. Sheon does not currently treat a non-recurring item as a subscription merely because it is available for repeat purchase.

8. Cancel a Pending Email Request

If an email deletion request is still pending, reply to the same email thread with the subject Cancel Sheon Account Deletion Request. We will try to stop processing, but we cannot restore an account after deletion has been completed.

9. Related Policies

• Sheon Privacy Policy
• Sheon Terms of Use
• Sheon Child Safety Policy

10. Contact